Contact MSNBC Customer Service
How to Reach a Person at MSNBC
Verified Contact Information
Toll-Free Number:
-
1-866-787-6228Affiliates
Media:
-
1-212-413-6142Press Inquiries
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1-212-664-6605
General Info:
msnbctvinfo@nbcuni.com
Legal:
dmca.agent@nbcuni.com
DMCA Inquiries
newslegalnotices@nbcuni.com
General Counsel
Media:
MSNBC Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
Most Popular MSNBC Phone Number
1 (866) 787-6228
Average Hold Time
00:01:54
Average Calls duration
2 minutes
Most Popular MSNBC Email Address
msnbctvinfo@nbcuni.com
MSNBC Live Agent Availability
3% of callers successfully reach a real person
Issue Resolution Rate
Low (7% reported full resolution)
MSNBC Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
| Most Popular MSNBC Phone Number | 1 (866) 787-6228 |
| Average Hold Time | 00:01:54 |
| Average Calls duration | 2 minutes |
| Most Popular MSNBC Email Address | msnbctvinfo@nbcuni.com |
| MSNBC Live Agent Availability | 3% of callers successfully reach a real person |
| Issue Resolution Rate | Low (7% reported full resolution) |
| MSNBC Customer Service Rating | 3.5 out of 5 |
| Overall Customer Sentiment | Mostly neutral |
| Contact Method Distribution | 67% phone, 33% email |
| Common Reasons for Contact | Request for information, product/ service and return/ replace |
| Customer Effort Score | High Effort |
| Prepare before the call to MSNBC | First and last name, email or phone number |
Contact Information
Corporate Office Address:
NBCUniversal Media, LLC
30 Rockefeller Plaza
New York City,
New York
10112
United States
Summary of MSNBC Customer Service Calls
9.7K
TOTAL
CALLS
CALLS
01:39
AVG CALL
DURATION
DURATION
7%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call MSNBC?
Request for Information Question:
- “Question for content”
- “I have a question on programing”
- “Wrong information”
Product/ Service Question:
- “Story about how the American healthcare system makes us pay the most to die the earliest in the developed world”
- “Interrupted service”
- “Friendly Complaint about background music”
Return/ Replace Question:
- “Correction”
- “?? Gulf of Mexico name change???”
- “Correct a news message on The Bear With ***”
Account Question:
- “My account”
- “Account numbers”
- “If it is Ruled that for any family member entered the ***, illegally to have their child in *** that any child/children that are born in *** that their birth rights as an American Citizen maybe revoked and deported?”
Payments and Charges Question:
- “Dispute what *** is saying”
- “Voter fraud”
- “Possible fraud”
Shipping and Delivery Question:
- “Where is Mitch McConnell? Where is the latest Woodward in Bernstein checking in to see if this guy is alive or dead or being kept a lie and life apart”
- “Comcast has taken MS Now out of my package. The message that comes up is “if you have made any changes to your account recently, the updates may still be in progress. If you haven’t made any changes, please try again or watch another channel.””
- “Picture, sound frozen since 12:42. Now almost hour later.screen frozen with blue banner: ***: no clear path forward. Pic is bottom half of guest, top half black with few green and hot pink pixels”
Activation/ Cancellation Question:
- “Not getting subscriber benefits”
- “It won’t subscribe”
- “Subscribe”
Staff Question:
- “Service pausing on ms now”
- “Full info on postal service for elections”
- “Service disruption”
Employment Question:
- “To comment on *** and his great job of reporting todat”
- “Get a job”
- “Us woman at my job would like to know what kind of perfume *** has on she mook like she smell like flowersMolly”
Website/ Application Question:
- “App failure”
- “Trouble downloading photo”
- “Msnow app not working with roku”
Cards Question:
- “Send *** a thank you card”
- “Computer will not recognize my new discover card even after I updated it in google”
- “False cdc vaccination cards”
Refund Question:
- “Responding to the notice about Refund of ***”
- “About the scram my commission boostcamp who will not give me a refund.”
- “First of all I'm not Pissed Off! I just wanted to to your attention, that in late spring car ins. co. gave refunds for miles not drivin. How come Health ins. co. have raked in trillions in postponed or canceled surgeries and procedures and no one ask”
Other Question:
- “Sick of you guys that showing how ice is killing people and how kids are in detention for months and people are dying and detention camps”
- “Lack of coverage on current events”
- “Tip”
MSNBC